Company Policies

[vc_row][vc_column][rntp_responsive_empty_space height=”40″ height_lg=”40″ height_md=”30″ height_sm=”20″ height_xs=”20″][rntp_textbox title_font_size=”34″ title_font_align=”left” title=”How to prepare with Eco Movers” text_font_align=”left” class=”heading-regular-weight”]The best way to ensure a smooth moving day is to be sure you’re as prepared as possible! A few days prior to your move, we will send you an email asking to update your inventory of items and briefing you on our insurance options.

Please contact our office if you have any questions about your move, or if there are any changes that need to be made to better accommodate your needs on move day.[/rntp_textbox][rntp_responsive_empty_space height=”40″ height_lg=”40″ height_md=”30″ height_sm=”20″ height_xs=”20″][rntp_textbox title_font_size=”34″ title_font_align=”left” title=”Reviewing and updating your inventory list” text_font_align=”left” class=”heading-regular-weight”]As we bill hourly, not per item, an exhaustive inventory isn’t necessary. However, it’s important to be as accurate as possible so your moving crew is prepared to meet your needs. If the crew arrives to find significantly more items than on the inventory, we may need to rewrite the estimate.[/rntp_textbox][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][/vc_column][/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1/2″][rntp_iconbox icon_bg=”circle” icon_bg_color=”#75af47″ title=”Essential items to list” use_html=”yes” icon=”icon54 icon-favorite-bag” class=”servicebox”]

  • Pianos
  • Large appliances
  • All furniture
  • Bedroom sets
  • Extra-large or extra-heavy items
  • Anything weighing 300 lbs or more
  • Fragile items
  • Large or heavy safe
  • Large bar-b-que

[/rntp_iconbox][/vc_column_inner][vc_column_inner width=”1/2″][rntp_iconbox icon_bg=”circle” icon_bg_color=”#75af47″ title=”Important items to list” use_html=”yes” icon=”icon54 icon-done-bag” class=”servicebox”]

  • Number of boxes
  • Televisions
  • Outdoor furniture
  • Bicycles

[/rntp_iconbox][/vc_column_inner][/vc_row_inner][rntp_responsive_empty_space height=”40″ height_lg=”40″ height_md=”30″ height_sm=”20″ height_xs=”20″][vc_row_inner][vc_column_inner width=”1/2″][rntp_iconbox icon_bg=”circle” icon_bg_color=”#75af47″ title=”Items not allowed on the truck or in storage” use_html=”yes” icon=”icon54 icon-dismiss-bag” class=”servicebox”]

  • Aerosol cans
  • Propane tanks
  • Pressurized containers
  • Corrosives, chemicals
  • Turpentine, solvents
  • Lighter fluid
  • Flammable liquids
  • Paints, stains
  • Pets
  • Firearms, ammunition
  • Matches, fireworks
  • Gas, kerosene
  • Fire extinguishers

[/rntp_iconbox][/vc_column_inner][vc_column_inner width=”1/2″][rntp_iconbox icon_bg=”circle” icon_bg_color=”#75af47″ title=”Items you should keep with you” use_html=”yes” icon=”icon54 icon-dollar-bag” class=”servicebox”]

  • Cash
  • Jewelry
  • Furs
  • Any collections
  • Credit cards
  • Personal documents & records
  • Hardware or small parts from any disassembly
  • Deeds or mortgages
  • Securities
  • Banking documentation

[/rntp_iconbox][/vc_column_inner][/vc_row_inner][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][rntp_textbox title_font_size=”34″ title_font_align=”left” title=”Inclement Weather Policy” text_font_align=”left” class=”heading-regular-weight”]It is unsafe for our moving and delivery crews and for our trucks to operate should snow or ice accumulate on the roads around the Seattle metro area.

In some cases, we may be able to push back start times to give the roads a chance to thaw. If weather forces Eco Movers to postpone scheduled service or delivery, we will make every effort to reschedule within 72 hours of the originally scheduled service or delivery. Scheduling is based on availability.

Eco Movers will contact all customers as soon as the possibility of any schedule change arises via phone call or our text-in line, and updates will be posted to the company blog at www.ecomoversmoving.com/blog. Customers can ask about weather-related cancellations by visiting our website or clicking the live chat option.

If Eco Movers cannot reschedule a service within one week due to availability or persistent inclement weather restrictions, and the customer requests to cancel, we may recommend a trusted partner of ours to assist in rescheduling the move.

If a deposit has been paid and Eco Movers cannot reschedule within one week of the originally scheduled service, unless weather conditions persist, the customer may cancel and request the deposit be returned.

If a weather-related cancellation pushes storage residency into a new month, Eco Movers will not bill for the new month of storage provided the customer makes a good-faith effort to reschedule delivery.[/rntp_textbox][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][rntp_textbox title_font_size=”34″ title_font_align=”left” title=”Donation Policy” text_font_align=”left” class=”heading-regular-weight”]Customers often as Eco Movers to transport items to charity for donation. As donation centers are often full or do not accept items depending on their condition, Eco Movers may take unaccepted items for disposal.[/rntp_textbox][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][rntp_textbox title_font_size=”34″ title_font_align=”left” title=”Choosing your level of move insurance coverage” text_font_align=”left” class=”heading-regular-weight”]All companies in Washington State provide the same level of damage protection for your move as shown below. To calculate the cost of insurance, visit our handy insurance calculator.

You will sign for your desired level of coverage with your lead mover along with the rest of the paperwork, or you can choose your insurance level online a few days prior to your move.[/rntp_textbox][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][vc_raw_html]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[/vc_raw_html][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1625002505250{border-top-width: 5px !important;background-color: #000000 !important;border-top-color: #75af47 !important;border-top-style: solid !important;}”][vc_column][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”140″ img_size=”full”][/vc_column_inner][vc_column_inner width=”1/2″][rntp_textbox title_font_color=”#ffffff” title=”Customer Service” text_font_color=”#ffffff” margin_divider=”true” margin_css=”margin-bottom:30px;”]Eco Movers would be nothing without our thousands of happy customers, who return year after year and confidently refer friends and neighbors. We believe in the timeless notion that the customer is always right, and we will do everything in our power to please you and remove the stress involved in moving. When you move with Eco Movers, you can rest assured that you will be provided with the most professional service and your move will be performed in an efficient, timely manner with the utmost of care from our staff members.[/rntp_textbox][rntp_button style=”custom” type=”green” size=”large” font_size=”14″ button_bg_color=”#6aa936″ button_bg_color_hover=”#333333″ font_color=”#ffffff” font_color_hover=”#ffffff” button_border_color=”#ffffff” button_border_color_hover=”#ffffff” title=”Get a Quote Today” link=”url:https%3A%2F%2Feco.ottawayhosting.com%2Fquote%2F”][rntp_button style=”custom” type=”green” size=”large” font_size=”14″ button_bg_color=”#6aa936″ button_bg_color_hover=”#333333″ font_color=”#ffffff” font_color_hover=”#ffffff” button_border_color=”#ffffff” button_border_color_hover=”#ffffff” margin_divider=”true” margin_css=”margin-left:20px;” title=”Contact Us” link=”url:https%3A%2F%2Feco.ottawayhosting.com%2Fquote%2F”][/vc_column_inner][/vc_row_inner][rntp_responsive_empty_space height=”80″ height_lg=”80″ height_md=”60″ height_sm=”40″ height_xs=”20″][/vc_column][/vc_row]